HOW TO RETURN - BY POST

STEP 1

Pls ensure that the items meet the given conditions on the "Refund or exchange page."

STEP 2

Submit your return via our Return Form. Follow the prompts and fill your required request. Please add # before the order number while filling the return form (e.g. #DD1000). For exchange, pls mention the size.

STEP 3

Once your return is approved, you will receive an email with Australia Post website link. You can create a label to send the return item to our warehouse. Or you can use your own preferred carrier.

STEP 4

Once your items is been received by the warehouse, they will process your return within 2-3 business days. For refunds, please allow 4-5 business days for the refunded amount to reflect in your account. For exchange, a new tracking number will be emailed to you once the parcel is shipped.