FAQ
Orders & Delivery
All orders are processed Monday to Friday from our Sydney warehouse.
Orders placed before 12pm (AEST/AEDT) on business days will be dispatched the same day. Orders placed after 12pm, on weekends or on public holidays will be processed on the next business day.
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking details so you can follow your delivery.
Yes, we do ship to PO boxes via Australia Post.
Once your order has been dispatched, you’ll receive a shipping confirmation email with your courier details and tracking number. Simply click the tracking link in your email to follow your parcel’s journey.
Need your order in a hurry? We offer the following options to get your order to you sooner:
- Click & Collect: Available for customers based in Sydney.
- Express Delivery: Call us on (02) 8960 3815 to discuss express shipping options. Additional charges apply to all express services.
es, we offer Click & Collect for customers based in Sydney.
You can also visit our boutique space at Dricoper HQ, where you’re welcome to try on pieces before making your purchase.
Need your order in a hurry?
We offer express shipping for international orders at an additional cost, depending on the destination and courier service.
For express delivery options and pricing, please contact us at hello@dricoper.com.au
Please double check your shipping address prior to completing your payment.
If you’ve entered an incorrect address, contact us as soon as possible at hello@dricoper.com.au. Our customer service team will do their best to update your details before your order is dispatched.
Please note that we cannot guarantee address changes once your order has been dispatched.
Our warehouse team processes orders on the same business day, so please contact us as soon as possible if you need to make any changes.
Email us at hello@dricoper.com.au or call +61 2 8960 3815.
Our team will do their best to accommodate your request, provided your order has not yet been dispatched.
We recommend contacting the courier directly using the tracking number provided in your shipping confirmation email.
If you’re still having trouble locating your parcel, our warehouse team is here to help.
Please email us at hello@dricoper.com.au or call +61 2 8960 3815, and our team will do their best to assist in locating your parcel.
If your order contains multiple styles, we may sometimes split your order into separate shipments. If this happens, you will receive all tracking numbers via email, so we recommend checking your shipping confirmation emails first.
If you have checked your tracking details and an item is still missing, we’re here to help.
Please email us at hello@dricoper.com.au or call +61 2 8960 3815, and our team will assist you in locating the missing item.
We’re sorry if you’ve received an incorrect item from your order.
Please email us at hello@dricoper.com.au with your order number and, if applicable, photos of the incorrect item you received.
Our customer service team will review your request and assist you with the next steps.
Returns & Exchange
We offer exchange and refunds for purchases made directly through the DRICOPER DENIM website. For more information, please visit our Returns Policy
Yes, you’re welcome to visit our Sydney HQ. We recommend emailing us at hello@dricoper.com.au before your visit so we can arrange a suitable time.
Returning an item is easy! Simply complete our online return form to receive your Return Merchandise Authorisation (RMA) number.
Once your return has been approved, you’ll receive a confirmation email with instructions to send your item back to DRICOPER DENIM HQ.
Your return will be processed within 1–2 business days of receiving your parcel.
All items being returned or exchanged must:
- Be in their original condition and packaging, with all tags attached.
- Be unworn, unused and unaltered.
- Be returned within 20 days of purchase.
Once we receive your returned item, please allow 1–2 business days for us to process your return.
Refunds typically take 4–5 business days to appear in your original payment account, depending on your bank or payment provider. You’ll receive a confirmation email once your refund has been processed.
We recommend keeping an eye on your account and contacting your bank if your refund has not appeared within this timeframe.
We’re sorry if you’ve received a faulty item. Please email us at hello@dricoper.com.au with your order number and clear photos of the fault.
Our customer service team will review your request and assist you with the next steps.
Our Return Policy allows returns within 20 days of purchase, provided the item meets our return eligibility requirements.
If your returned item does not meet our return policy requirements or is not in a saleable condition, our customer service team will contact you to arrange for the item to be returned to you.
To avoid this, please ensure your return meets all the requirements outlined on our Return Policy page before sending your parcel.
Please complete our Returns & Exchange Form for all exchanges.
When completing the form, you can select the size or alternative style you would like to receive in exchange.
When completing the return form, please make sure:
- Your order number includes the # symbol.
- Your order number begins with #DD and has been entered correctly.
- You use the same email address that was used to place your order.
- Your return is submitted within 20 days of purchase.
Sales & Discounts
Yes, we accept returns for refunds or exchanges on sale items, provided they meet our Return Policy requirements.
Please note that customers are responsible for the shipping costs associated with returning items to the Dricoper Denim warehouse.
Only one discount code can be applied per order. Additional discount codes cannot be used on items already included in a promotional sale.
However, discount codes can be applied at checkout when purchasing marked-down items, provided the code’s terms and conditions allow it.
We’d love to welcome you to the DRICOPER DENIM community!
To stay up to date with our latest collections, exclusive offers and upcoming events, simply sign up for our newsletter at the bottom of our website and opt in to receive marketing emails or use this link Newsletter
We look forward to keeping you in the loop!
Shopping
Our size guide is available on each product page to help you find your perfect fit. We also offer a size conversion guide to make shopping with DRICOPER DENIM easier and more convenient.
If you need any further assistance, feel free to chat with us or call our team on +61 2 8960 3815. We’re happy to help!
Yes, we offer a Loyalty & Rewards Program!
Visit our Loyalty & Rewards page on the website to learn more about the program, discover the benefits and find out how you can earn rewards with DRICOPER DENIM.
You can redeem your gift card by entering the gift card code in the discount code field at checkout.
If you need any further assistance, feel free to chat with us or call our team on +61 2 8960 3815. We’re happy to help!
Creating a DRICOPER DENIM account is easy! Simply sign up on Create Account page using your email address and create a password to get started.
Once registered, you can enjoy a more convenient shopping experience with us.
If you’ve forgotten your password, simply go to the sign-in page on our website and click “Forgot your password?”. Enter the email address associated with your account, and we’ll send you instructions to reset your password.
If you need any further assistance, please contact our team at hello@dricoper.com.au or call +61 2 8960 3815. We’re happy to help!
You can explore the different fits, rises and lengths of our jeans directly on the DRICOPER DENIM website. Click on Shop By Fit link given on the menu.
- Fits: Browse our denim collection to discover different silhouettes, from straight-leg and wide-leg to barrel and relaxed fits.
- Rise: Check each product description for details on the waist and rise, such as high-rise or mid-rise styles.
- Length: Explore our dedicated length collections, including Petite, Ankle, Cropped, Regular and Longer Lengths, to find your ideal fit.
Each product page also includes a size guide to help you choose the right size and fit.
If you need help finding the perfect pair, our team is always happy to assist!
This is quite unusual, as our inventory is synced in real time. However, a system glitch can occasionally occur, resulting in an item appearing available when it is actually out of stock.
If an item in your order is unavailable, we will contact you via email or phone to discuss the available options and help finalise your order.
We apologise for any inconvenience this may cause.
If your order has not yet been processed or shipped, we may be able to help you cancel your order or amend the items.
Please contact our team as soon as possible by emailing hello@dricoper.com.au or calling +61 2 8960 3815.
We’ll be happy to assist you!
We offer a range of secure payment options to make your shopping experience convenient.
You can pay using:
- Credit and debit cards: Visa, Mastercard and American Express
- Digital wallets: Apple Pay, Google Pay (G Pay) and PayPal
- Buy now, pay later: Afterpay, Klarna and Zip Pay
- Shop Pay
Simply select your preferred payment method at checkout.
You can update your profile details by signing in to your DRICOPER DENIM account and editing your information.
If you experience any difficulties updating your details, please email us at hello@dricoper.com.au or reach out to us via live chat. Our team will be happy to assist you!
Yes, you can place an order over the phone by calling us on +61 2 8960 3815.
Our team will be happy to assist you with your order!
